Terms & Conditions
If you would like to return a product for exchange, replacement, or refund, please contact us.
- Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as the envelopes fail. Padded envelopes are a must and are provided free of charge by USPS if sending Priority Mail.
- Contact Flavor Vial via the Contact us page to inquire about submitting a RMA. Please get approval from the Flavor Vail Agent prior to returning the item.
- Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
- Ship the item at your expense (if item is deemed faulty shipping will be refunded after we have received the item) and your choice of carrier to
5. If you are to receive a refund, it will be issued by Flavor Vail, LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. And will be applied directly to the method that was used to make a purchase.
6. Usually refunds can take up to 4 business days to completely process after the process has been initiated. If you have any questions on how our return/refund process feel free to use the Contact us page.